1. Introduction
Live In Frequency (liveinfrequency.com), operated by Gamal S, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
2. Information We Collect
Information you provide directly:
- Contact information — name and email address when you reach out via our contact form, social media, or email
- Consultation booking information — name, email, preferred scheduling details, and any background information you voluntarily share when booking a consultation session
- Payment information — processed securely through third-party payment providers. Live In Frequency does not store credit card numbers, bank account details, or other sensitive financial data on its servers
Information collected automatically:
- Website analytics — pages visited, time on site, referring source, device type, and browser information. This data is collected in aggregate and is not used to personally identify you
- Cookies — this website may use essential cookies to ensure basic site functionality. We do not use advertising cookies or third-party tracking cookies for marketing purposes
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and messages
- To schedule and deliver consultation sessions
- To process payments through secure third-party providers
- To send booking confirmations and session reminders
- To improve the website experience based on aggregate usage data
- To send occasional updates about new books, content, or services (only with your consent, and you may unsubscribe at any time)
4. What We Do Not Do
- We do not sell, rent, trade, or share your personal information with third parties for marketing purposes
- We do not store sensitive financial data (credit card numbers, bank details) on our servers
- We do not use advertising cookies or third-party tracking for targeted advertising
- We do not share consultation session content with anyone. What you share in a session remains confidential
5. Consultation Session Confidentiality
All information shared during consultation sessions is treated as strictly confidential. Session content will never be disclosed to third parties, used for marketing, or published in any form without your explicit written consent.
The only exception to confidentiality: if you disclose information suggesting imminent risk of harm to yourself or others, we may recommend you seek professional support. We will not contact authorities on your behalf — we will direct you to appropriate resources.
6. Third-Party Services
This website may contain links to third-party websites (such as Amazon for book purchases, or social media platforms). These sites have their own privacy policies, and Live In Frequency is not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
Payment processing is handled by third-party providers who maintain their own security standards and privacy policies. Your payment data is processed directly by these providers and is not transmitted through or stored on Live In Frequency servers.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy. Contact information and consultation records are retained for the duration of the service relationship and for a reasonable period afterward for administrative purposes. You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent for non-essential communications at any time
- Lodge a complaint with the relevant data protection authority if you believe your rights have been violated
To exercise any of these rights, contact us at the details below.
9. Security
We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
11. Contact
For questions about this Privacy Policy or to exercise your data rights, please contact:
Gamal S — Live In Frequency
Email: [email protected]
Website: liveinfrequency.com
Instagram: @liveinfrequency